MAFAR ACCELERATOR PROGRAM / COHORT 3
Run Your Clinic Better.
Learn From Clinic Owner.
Learn practical approaches to managing your team, operations, marketing and finances, from healthcare practitioners who own and run clinics themselves.
Limited to 30 clinic owners.
MAP 2027 · For clinic owners & leadership teams
THE MAFAR DIFFERENCE
Real clinic experience.
Practical business learning.
THE PROGRAMME
6 intensive days.
3 learning sessions for clinic owners and leadership teams.
January 2027 onwards
Bangi, Selangor.
9:00 AM – 5:00 PM
Exact venue to be announced.
Exact venue to be announced.
Learn from healthcare practitioners who own and manage clinics themselves.
Build a more structured clinic business with practical guidance on how to put your learning into action.
Inside MAP 2027
What you will work on across the six modules.
Each module is designed to connect business understanding with practical application.
Being
Building
Becoming
Trust
Self Awareness
A leadership journey that begins with self-awareness, moves into people and trust, and concludes by connecting the leader to the wider clinic structure.
Participant Output
One-Page Clinic X-Ray + 90-Day Leadership Commitment
View the six learning segments
01 · Below the Waterline
Iceberg Illusion – recognise hidden pressures and identify the heaviest issue currently carried below the visible surface.
02 · The Engine Underneath
LEH · Primary Factors of Success – distinguish a foundation problem from a structural problem and identify one priority to strengthen.
03 · Meeting Myself
SALT-R Self Awareness · 9.9 Winning Spirit – evaluate leadership based on behaviour rather than intention and identify one practical move forward.
04 · Where Rubber Meets the Road
MAFAR Universe · SALT-R – diagnose why a person or project has stalled and trace it back to the underlying gap.
05 · Trust Is a Structure
5 Diamond Blocks of Trust · The MAFAR Way – break trust issues into specific, repairable components and prepare a constructive conversation.
06 · The Building and the Road
4 Pillars · 5S · CAN-II – see the clinic as one connected structure and identify internal gaps affecting visible business results.
HR Fundamentals
Recruitment
Compliance
Compensation
Development
Strengthen the HR foundation behind a growing clinic – from employment requirements and recruitment to compensation, employee development and administrative compliance.
Business Benefit
Greater clarity on the people structure and HR practices required to support organisational growth.
View course learning outcomes
HR FunctionsExplain fundamental human resource functions and their role in business and healthcare organisations.
Employment & ComplianceApply basic employment requirements and workplace compliance practices in managing employees.
Recruitment & OnboardingConduct practical recruitment, screening, interviewing, selection and onboarding processes.
Compensation & BenefitsIdentify key compensation, benefits and statutory contribution requirements for employees.
Development & AdministrationDevelop basic employee training, development and administrative compliance plans.
Sales Formula
Conversion
Scripts
Channels
CRM
Build a clearer conversion system so opportunities do not depend on ad-hoc follow-up. The module connects sales process, communication, channels, team execution and CRM.
Intended Output
Clinic Sales Conversion Framework
View module focus
01 · Sales FormulaUnderstand the components that influence sales performance beyond the final revenue number.
02 · Conversion & Script WritingImprove how the team communicates, handles enquiries and guides prospects towards a decision.
03 · Sales ChannelsIdentify the different channels contributing to clinic revenue and how each should be managed.
04 · Staff TrainingBuild greater consistency in how relevant team members handle sales opportunities.
05 · CRMCreate a more structured approach to prospect tracking, follow-up and conversion opportunities.
Digital & Matrix
Offline
Personal Branding
Awareness
CRM
Look at marketing beyond advertisements – connecting market understanding, messaging, channel selection, content, awareness levels and CRM to support patient acquisition.
Intended Output
Clinic Marketing & Patient Acquisition Framework
View module focus
01 · Digital Marketing & Performance MatrixUnderstand the role of digital channels and the signals used to evaluate marketing performance.
02 · Offline MarketingExplore offline opportunities that can support local market presence and patient acquisition.
03 · Personal Branding & Content CreationUse professional visibility and useful content to strengthen authority, trust and market presence.
04 · 5 Levels of AwarenessMatch marketing messages to how aware the audience is of the problem, solution and clinic.
05 · CRMConnect marketing activity with lead management and longer-term relationship building.
SOP
Panel Management
Stock
Services & Outreach
CRM
Strengthen the systems behind daily clinic operations so growth is supported by clearer processes, controls and operational visibility.
Intended Output
Clinic Operations Improvement Map
View module focus
01 · Standard Operating ProceduresCreate greater consistency around how critical operational activities are executed.
02 · Panel Registration & ManagementUnderstand the operational requirements involved in managing panel relationships and related processes.
03 · Stock ManagementStrengthen visibility, control and decision-making around clinic inventory.
04 · Services & OutreachReview how clinic services and outreach activities are organised and managed operationally.
05 · CRMStrengthen how patient, client and business relationships are captured and managed beyond individual transactions.
Financial Statements
Profitability
Cash Flow
Forecasting
Compliance
Understand how money moves through the business, interpret key financial statements and use financial information to make better operational and growth decisions.
Business Benefit
Greater financial visibility and clearer priorities around profitability, cash flow and financial control.
View course learning outcomes
Financial FundamentalsExplain fundamental financial concepts and how money flows through a business.
Financial StatementsRead and interpret the Income Statement, Balance Sheet and Cash Flow Statement.
Revenue, Cost & Break-EvenAssess revenue, costs, profitability and break-even performance for business and healthcare operations.
Cash Flow ManagementApply practical cash flow, debtor, creditor, petty cash and procurement management practices.
Forecasting & CompliancePrepare basic financial forecasts and identify key financial compliance and tax requirements.
BEHIND THE CLINIC
Learn from the people
behind the practice.
Mafar Academy
Trusted by Hundreds of Clinics Across Malaysia
Beyond Theory
We Own and Run Clinics Ourselves
These numbers reflect our hands-on experience running clinics, not just theory.
7
OUR OWN CLINICS
3
REGIONS
350+
CLINICS SUPPORTED
02 / PARTICIPANT EXPERIENCES
Hear from
MAP participants.
Discover their experiences
with the programme.
with the programme.
Dr Tahirah
“Apa yang different nya Mafar ni sebab dia concentrate on healthcare. Sesuai dengan kita”
Dr Faqeer
“All the speakers from healthcare, they can relate they can understand our industry”
Dr Twins
“One thing yang EXTRA Mafar Academy adalah orang yang mengajar tu practitioner.”
03 / TAKE THE NEXT STEP
Apply for a MAP Consultation with Our Experts.
MAP Cohort 3 is limited to 30 clinic owners.
Tell us about your clinic. Our experts will assess your current situation and recommend whether MAP or another programme is the right fit for you.
1
Apply for a consultation
Leave your details below.
2
Discuss your clinic with our experts
We’ll understand your situation, challenges and goals.
3
Find the right programme
We’ll assess whether MAP or another programme suits your needs.
Applying does not commit you to joining. It starts a conversation to see what is right for your clinic.
MAP 2027 · COHORT 3
MAP 2027 · COHORT 3
30
clinic owners only